Frequently Asked Questions
Is the Disability Center open?
Yes. However, to encourage social distancing, we are scheduling most appointments virtually. If you would like to talk to an access advisor, we encourage you to call or email the office.
What should I do if a student refuses to wear a face covering due to disability?
The university has identified a variety of face coverings that are acceptable (e.g., cloth ear loops, gaiters, bandanas, clear plastic masks, face shields). If a student indicates they are unable to wear any face covering, please refer them to the Disability Center to discuss alternative accommodations, which may include remote learning. Without an established accommodation, you may ask the student to leave the classroom.
Will the Disability Center be establishing accommodations for students who contract COVID-19 and/or need to quarantine?
The Disability Center is not handling accommodations for students who contract COVID-19 or need to quarantine or isolate, as they do not meet the criteria for having a disability. The provost has asked all faculty to develop plans for how to support students who may miss class as a result of COVID-19 and to be flexible on attendance policies this semester.
How will exams be delivered to the office?
All exam delivery from faculty will be done electronically only. This means via email, Box, or uploaded into the instructor portal. We will not be accepting hand-deliveries this semester.
How will exams be returned once completed by the students?
The exams staff will return the exams electronically. This means we can either scan and email paper exams back to instructors, upload them into a Box folder, or possibly upload them back into the instructor portal (this is being tested currently). We will not be hand-delivering exams this semester.
How will students check-in for their exams?
Students will receive an email notification the day before their scheduled exam with the testing location and will report directly there. Our proctors will be there with their exams and will check them in and get them started.
If my exam is online, will the Disability Center be administering it?
Yes. However, we strongly encourage instructors to accommodate online exams as we will have very limited testing spaces available to us this semester. If instructors have a space for students with accommodations to take their exams, we can provide proctors.
If your class is already online-based, please consider using other proctoring resources (Proctorio, ProctorU, Examity) that are approved by the University of Missouri.
If we do administer the online exam in our space, we will ask that the students bring their own laptops, as we cannot loan out ours.
What if I have multiple students with accommodations needing to take an exam and testing spaces are limited/unavailable?
If we have an abundance of students taking an exam at the same time on the same day and we do not have enough testing space, we will ask that the instructors accommodate or allow students to find an alternate date/time to take the exam.
How many days do students have to request non-final exams?
We will still require students request non-final exams at least five business days in advance. Any scheduling conflicts for the students will need to be discussed and coordinated prior to that deadline as well. We will not be able to accept any late requests or last-minute time/date changes unless they fall within the five business day policy.
All final exam requests will need to be submitted by 5 p.m. on Nov. 13.
Will students be required to bring their own writing instruments and masks?
Yes. We will not be able to continuously provide writing instruments and/or masks to students, so they will be expected to have their own before they arrive to check-in for their exams.
Tips and Solutions
Students with disabilities may encounter issues as they transition to remote learning. Here are some examples and our recommended solutions.
Extended time on exams
Extended time on exams is a common accommodation for students with various disabilities.
- Solution: Canvas lets you adjust the amount of time allotted to a given student. Learn more about adjusting exam times to provide accommodations.
Interacting with computer screens
Interacting with computer screens for extended periods of time can be difficult for student with some conditions.
- Solution: Provide course materials in a printable format. Consider using short quizzes instead of longer exams and be flexible with deadlines so students can spread out their screen time during the day.
Some students with disabilities may have difficulties obtaining a full set of notes in their classes on their own.
- Solution: Peer notetakers already established in a course have been encouraged to continue to take notes and share them through our notetaking portal. Provide copies of your own notes and visual aids to complement synchronous meetings (e.g., Zoom meetings).
Following the spoken word
Following the spoken word can be difficult for some students, such as those who are deaf or hard of hearing.
- Solution: Provide course materials in an accessible format (e.g., captioned videos). Add captions to recorded Panopto lectures and live Zoom meetings. If you select videos or other external content to enhance your courses, we recommend using resources that already are captioned.
- The Disability Center has reached out to specific faculty who have students in their courses that require captioned videos as an accommodation to provide additional guidance on how to ensure recordings are being captioned.
The UM System has developed the Keep Learning website, which it continues to populate with additional information. This site also provides an article on creating accessible Canvas courses and implementing common exam accommodations.
The Disability Center remains open at this time. We are offering Zoom appointments to students who need to meet with their access advisors and are still in the process of meeting with new students who need to establish accommodation plans. We continue to look at how we can address barriers to learning in the remote environment. We encourage faculty, staff, and students to contact us should needs arise.